Heidi Ferre'
Role in HealthChoice Illinois ADT
Heidi Ferré served as the State Director at PointClickCare following the acquisition of Collective Medical, inheriting a volatile, disorganized project in which the vendor had failed to meet its contractual obligations with the Illinois Department of Healthcare and Family Services (HFS). Her tenure was characterized by slow progress, inability to make key decisions, and an apparent lack of authority, which stalled critical operations of the HealthChoice Illinois ADT program.
Tactical Positioning
Heidi was placed in a figurehead position following the strategically timed exit of Kary Nulisch, who left her holding the bag of multiple unresolved compliance issues. She walked into a role where the vendor had failed to deliver full HL7 fields, refused to release key datasets, and consistently violated timelines. Despite being well-intentioned and eager to lead, she lacked the influence within PointClickCare to compel internal compliance or push leadership into corrective action.
Collaboration Breakdown
Heidi and Dana Wilson were often placed in positions of friction. Heated arguments would frequently arise, not from personal differences, but because Heidi was neither informed nor empowered enough to rectify the recurring noncompliance and poor communication coming from the vendor. Despite this, both sides found themselves apologizing regularly, caught in a cycle of misalignment and misdirection.
Systemic Failures
The real failure lies in how PointClickCare used Heidi as a deflection point. Rather than acknowledging their acquisition obligations from Collective Medical, PointClickCare leveraged Heidi’s appointment to slow down implementation, confuse accountability, and allow the program to remain technically active without delivering value. This tactic also enabled HFS to feign progress while knowingly sabotaging the outcomes.
Parallel to Agency Behavior
This was a mirror image of what Dana experienced within HFS: performative leadership, strategic confusion, institutional gaslighting, and systemwide betrayal. Like Dana, Heidi was placed in a position to absorb blame while actual decision-makers met behind closed doors to shape outcomes unrelated to public service or patient benefit.
Conclusion
Heidi Ferré became an unwitting participant in a state-wide deception that prioritized corporate evasion and political cover over contractual integrity and public health. Her profile underscores the devastating impact of using well-meaning professionals as human shields for systemic corruption.
from:Brian Glubok <brianglubok@gmail.com>to:"consciouscreationiam@gmail.com" <consciouscreationiam@gmail.com>
date:Apr 17, 2024, 9:14 AMsubject:Amazing to Meet You
Hi Dana,
I want to constantly emphasize how amazing it is to have met you this morning. Lately I am resonating at a higher frequency than I am used to and your aura and positive energy is immediately apparent to me.
Recently an ethereal acquaintance asserted and emphasized to me in correspondence that I was a light-spreader - I was thrilled to hear it, though not that aware of it. I do what I can, yes - the world has been good to me and I try not to play the "victim card" too much - despite my comedic riff on the subject this morning with you in the parking lot at Discovery. And I am somewhat famous / notorious for "speaking truth to power" - but that doesn't automatically make me a "light-spreader". So I was kind of flattered to hear it.
*****
I looked at your web-site - Amazing! You are a very gifted person, and you are no doubt helping many others (me included, now). Please continue to do that.
Leaving Discovery this morning, I heard two guys in the parking lot discussing how there's a Grateful Dead Night Friday at the Cardinals game in St. Louis - I attended that event once before there, in 2022 - I do love that band (or a good cover band performing their songs).'
Closer to home, I'll invite you for coffee or a meal (no alcohol!) for tomorrow night at Boone's - if you can't make it tomorrow, we'll look for another time - I can try to find out when they have their Open Mic Night there, that is always an especially good time to visit.
A couple more notes, than an executive summary:
1) Brian Glubok is my legal name, and my "Bridge Playing" name - Sean Silverman is my "painting name",, and the name I prefer to go by in Springfield.
2) I recently (around a month ago) launched my "Bridge Agency", and also began writing (and posting) a blog on my life in bridge (also chronicled on Wikipedia) - since I saw you earlier today I wrote #37 this morning, I mentioned our encounter there.
3) I will make it a high priority that I treat you with respect and deference - you are an amazing and talented woman, and I am especially impressed that you are sophisticated about the toxic jabs - that you have used artistic means like the book you described to resist that and perhaps save some lives - that is more amazing still.
So while I will make every effort not to crowd you, I do want to acknowledge - you are a very attractive and gifted woman, and I am a single guy, looking hard for a suitable partner. IThis will not surprise you, certainly you are no stranger to male attention, but even so, I don't want you to have to guess lor wonder about that.
That said, I am open to any sort of friendship or casual acquaintanceship with you - I am a painter (as well as a writer and world-renown bridge player) so I was especially struck by the quality of your art.
Sorry this note ran so long - main point:
It was great to meet you this morning!
Your Friend,
Sean Brian