Green Kia - I paid cash for car - They put ex-husband's info in system - He shows up at my apt!!!

Brittany Merrifield, Customer Relations Manager for the Service Department at Kia Green dealership assured removal of my ex-husband’s information, Charles Wilson, from the vehicle's account. It should never have been placed there to begin with. Subsequent events during the appointment showed that his information was still in the system until after additional searching and checking on a pretty simple customer service relation database system. It raised concerns about them deceiving me when I originally asked for the information to be removed.

• Unauthorized Vehicle Tracking:

o Illinois law prohibits the use of electronic tracking devices to determine the location or movement of a person without consent. Exceptions exist when the vehicle owner has consented to such tracking. Violations can result in legal penalties.

• Data Privacy Violations:

o The dealership's failure to remove Charles' information as requested may contravene data privacy policies, potentially breaching customer confidentiality agreements.

Negligence in Customer Safety:

o Facilitating interaction between the customer and an individual deemed dangerous, despite prior warnings, raises serious ethical and legal questions regarding the dealership's duty of care.

Key Sections of Interest:

03:00 – Brittany Customer Relations Manager verified and assured Charles’ information was removed in the system.

11:00 – Said it was safe to login to the app and provided customer care number to walk through access controls.

31:00 – Start drive with Brittany regarding the transmission catching/acting odd. Discuss issues about Connor Properties (water contamination, air, fence, settlement letter through USPS as a certified letter and knew I was going to have issues. I discovered that Lisa the postal lady signed my certified letter and put it in my mailbox without notice.

35:00 My experience as intelligence analyst - talk about my work and about Charles’ army/navy experience

36:00 her testifying in front of grand jury for leaving her baby while the ex went to the bar (multiple hours several times) – ruptured ear drum – prison for 3 years – vindictive ever since.

40:00 Talk about Charles opening relationship and affair with Dean – Charles setting me up to hurt me previously

46:30 Charles stealing dad’s gun when I was in the relationship with Dean – talked about Charles’ attempted suicide, hospital mental health stay for a week, hacking all of my accounts and previous stocking

48:00 Stealing money from me, gave him lots of money, he is in debt still, Charles not at home with the kids, odd behavior about the food, talk about the dogs getting really sick, wants issues to be so complicated so that I go back to Charles

1:00:09 Britany expressed no charge – green light on inspection

1:00:13 Front Desk – Looking up Records and explain the dangerous situation, request to talk to sales rep and ask why he lied to me and file a complaint.

1:19:00 Request to subpoena records to determine logs of who entered what information – getting general manager and sales representative

1:24:00 Charles Wilson shows up

1:26:15 Confronted Charles about the issue of his information being placed on my account.

1:33:00 Charles leaves when I say I want to file a formal complaint.

1:34:50 Brittany discovers phone number references is still Charles Wilson’s phone number.

1:36:50 Protecting everyone involved

1:37:40 Share how devices were hacked and the data vulnerabilities with the IL Department of Innovation and Technology – Passwords – Turned policy into Office of the Inspector General – have proof of documents removing from computer at work –Charles has access in many different avenues of personal and work data and how his information was still in the system under my account.

1:48:22 General Manager Green Nadim Khan. They will have to have the Subpoena for the information to determine the transaction history but couldn’t even promise it would be available – brushed me off and gave me no answer or solution and a general phone number.

Called a few times prior to this visit where I was reassured my ex-husband’s name was removed, however he received the notice of the appointment and showed up at the dealer while I was there.